Privacy Policy

Chiso Tatto Pvt. Ltd. ("we", "our", "us") operates the Chiso Tatto experience to deliver liquor and snack services in Nepal. This policy explains how we collect, use, and protect your personal information when you use our website or app.

Questions or takedown requests? Drop us a line at [email protected] and we will respond within 48 hours.

1. Information We Collect

We only request details that keep orders legal, secure, and reliable.

• Name - identifies your account and ensures the right delivery.
• Date of birth - required to confirm you are 18+ for liquor purchases.
• Phone number - used for OTP verification and real-time order updates.
• Location information - confirms delivery coverage and guides our riders.
• Technical diagnostics - limited device and usage analytics captured through Firebase.

2. How We Use Your Information

Your details help us create a smooth and safe ordering journey.

• Process purchases and coordinate delivery with the right rider.
• Validate age and eligibility for regulated products.
• Send critical notifications such as OTPs, order status, and support follow-ups.
• Improve app performance, product offerings, and customer support.
• Meet Nepali legal and compliance requirements.

3. Payment Information

Payments happen through our verified QR codes or cash on delivery. We never store or process your card or wallet credentials on our servers.

4. Data Sharing & Disclosure

Your information stays private. We do not sell or rent personal data.

• Delivery partners receive only what they need to complete your order.
• Government or law-enforcement agencies may receive data when legally required.

5. Data Retention

Account information remains while your profile is active or as long as regulations demand. Need a reset? Email [email protected] and we will help with data deletion.

6. Data Security

We secure accounts with Firebase authentication, encrypted connections, and internal safeguards. No system is perfect, so please use unique passwords and stay alert.

7. Your Rights

You stay in control of your data. Reach out to edit, delete, or question usage.

• Access or correct stored personal details.
• Request deletion or withdraw consent.
• Ask for clarity on how specific data points are used.

8. Children's Privacy

The Chiso Tatto experience is designed exclusively for adults aged 18 or above. We do not knowingly collect or retain data from minors.

9. Policy Updates

We refresh this policy whenever our services evolve. Updates publish immediately inside the app and on supported channels.

• Revisit this page whenever an in-app announcement highlights policy changes.