FAQ
Need clarity? We have you covered.
Below are answers to the questions we receive most often. If you cannot find what you are looking for, send us a note at [email protected] and we will get back to you swiftly.
Ordering & Delivery
Where does Chisotatto deliver?+
We currently cover core neighborhoods across Kathmandu Valley with rolling pilots in Pokhara and Bharatpur. Enter your delivery address at checkout to confirm coverage.
How fast can I expect my order?+
Most orders arrive within 45–90 minutes. During peak demand we will surface the next available delivery window before you pay so there are no surprises.
Can I schedule an order in advance?+
No currently we do not support this.
Products
Do you offer chilled items and gift wrapping?+
We store sparkling wine, beer, and ready-to-serve cocktails in temperature-controlled fridges. Add chill packs or gift notes during checkout and our team will take care of the rest.
The bottle I want is sold out. What now?+
Tap “Notify me” on the product page or message [email protected] with the SKU. We will hold the next allocation and alert you as soon as it lands.
Are prices the same as in-store?+
No. Our online and offline price tags are different.
Payment & Support
What payment methods do you accept?+
We support digital wallets, mobile banking, and cash on delivery. Receipts are provided instantly in app.
How do refunds work?+
If there is an issue with your order, contact us within 24 hours. Eligible refunds are processed to the original payment method within 3–5 business days.
How can I reach support quickly?+
Message us on WhatsApp at 9768991292 for real-time updates, or email [email protected]. For logged-in customers, the Support page inside the app creates a ticket instantly.
Still unsure?
Talk to a human concierge.
WhatsApp 9768991292 or email [email protected] and we will tailor recommendations, track deliveries, or help you plan your next celebration.